At Offer Trend, we strive to provide high-quality IT and digital marketing services. As we deal with digital services and intellectual property, our refund policy is designed to be fair to both our clients and our agency.
1. Eligibility for Refunds
Refunds are generally considered under the following circumstances:
- Project Not Started: If you cancel your order before any work has commenced on your project, you are eligible for a full refund (minus any transaction processing fees).
- Service Non-Delivery: If we fail to deliver the agreed-upon service within the specified timeline due to internal issues, you may request a partial or full refund.
2. Non-Refundable Services
Certain services are non-refundable once the work process has begun:
- Digital Marketing & Ads: Budget spent on Facebook or Google Ads is non-refundable as these payments go directly to the respective platforms.
- SEO Services: Since SEO is an ongoing process with no guaranteed instant results, payments for SEO work already performed are non-refundable.
- Domain & Hosting: Once a domain name (like offertrend.xyz) or hosting is registered, it cannot be canceled or refunded as per global registrar policies.
3. Refund Process
To request a refund, please contact us via our professional email: contact@offertrend.xyz.
- Requests must include your order details and a valid reason for the refund.
- Once approved, refunds will be processed within 7-10 working days through the original payment method.
4. Contact Information
If you have any questions regarding this policy, please reach out to us:
- Business Name: Offer Trend
- Address: House: 900, Road: Ibrahimpur Chowdhury Para, Ward: Ibrahimpur, Post Office: Kafrul, Dhaka
- Email: contact@offertrend.xyz
Gmail: offertrend@gmail.com - Phone: 01915748920